Describe a person who has apologized to you.
You should say:
- when it was
- who the person was
- why this person apologized to you
and explain how you felt about it.
[You will have to talk about the topic for one to two minutes. You have one minute to think about what you are going to say. You can make some notes to help you if you wish.]
People make mistakes. But the burden of such mistakes doesn’t weigh too much on the mistaking persons if they sincerely apologize to the affected persons. Today, I would like to talk about one of those sincere persons who apologized to me about a few months ago.
He was a cashier in a super shop – a super shop which I have been visiting quite frequently for the last couple of years or so. But, the cashier, I am talking about, was a newcomer since I saw him for the first time on that eventful day when I bought a lot of groceries. In fact, that new cashier checked me out on that day.
However, interestingly, when I made the payment to the cashier, I felt like I was paying a little extra than what I normally used to pay for roughly the same quantity of merchandises on the previous occasions. But, I chose to keep quiet, thinking that perhaps I bought some additional merchandise items, or the prices of some of the grocery items had changed. So, I just took my grocery and left the shop.
But, after reaching my home, I became a bit too curious and checked the prices of my grocery items. Suddenly, I noticed that one of the merchandises was over-priced on the receipt which was handed to me by the cashier before leaving the shop. Luckily, the super shop was not far away from my home. So, I went back to the cashier the next day in a relaxed mood and told him about the wrong price, he charged me for one of my grocery items. After learning his mistake, he immediately apologized to me very sincerely, telling me that he had just started his new job on that day.
To be honest, I wasn’t exactly expecting him to apologize to me like that since it was not such a big deal to me. Besides, I knew it very well that this kind of mistake could happen, especially, by a person who was new at his job. Nevertheless, I felt glad that he actually genuinely apologized to me.