SECTION 1
Questions 1-3
Complete the form below. Write ONE WORD OR A NUMBER.
Rented Properties Customer’s Requirements
Name: Steven Godfrey
No. of bedrooms: 4
Preferred location: in the (1) ………………….area of town
Maximum monthly rent: (2) £ ………………….
Length of let required: (3) ………………….
Starting: September 1st
Questions 4-8
Complete the table below. Write ONE WORD OR A NUMBER.
Questions 9 and 10
Choose TWO letters, A-E.
Which TWO facilities in the district of Devon Close are open to the public at the moment?
A museum
B concert hall
C cinema
D sports centre
E swimming pool
SECTION 2
Questions 11-16
Complete the notes below. Write NO MORE THAN TWO WORDS OR A NUMBER.
THE NATIONAL ARTS CENTER
Well known for: (11) ………………….
Complex consists of: concert rooms, theatres, cinemas, art galleries, public library, restaurants and
a (12) ………………….
Historical background: 1940-area destroyed by bombs
1960s-1970s – centre was (13)…………………. and built in (14)…………………. – opened to public
Managed by: the (15) ………………….
Open: (16) …………………. days per year
Questions 17-20
Complete the table below. Write NO MORE THAN THREE WORDS OR A NUMBER.
SECTION 3
Questions 21-26
Choose the correct letter A, B or C.
Latin American Studies
21. Paul decided to get work experience in South America because he wanted
A to teach English there
B to improve his Spanish
C to learn about Latin American life
22. What project work did Paul originally intend to get involved in?
A construction
B agriculture
C tourism
23 Why did Paul change from one project to another?
A His first job was not well organized
B He found doing the routine work very boring
C The work was too physically demanding
24. In the village community, he learnt how important it was to
A respect family life
B develop trust
C use money wisely
25. What does Paul say about his project manager?
A He let Paul do most of the work
B His plans were too ambitious
C He was very supportive of Paul
26. Paul was surprised to be given
A a computer to use
B so little money to live on
C an extension to his contract
Questions 27-30
What does Paul decide about each of the following modules?
Write the correct letter A, B or C next to questions 27-30.
Module
27. Gender studies in Latin America ………………….
28. Second language acquisition ………………….
29. Indigenous women’s lives ………………….
30. Portuguese language studies ………………….
A He will do this.
B He might do this.
C He won’t do this.
SECTION 4
Questions 31-34
Choose the correct letter A, B or C.
Trying to repeat success
31. Compared to introducing new business processes, attempts to copy existing processes are
A more attractive
B more frequent
C more straightforward
32. Most research into the repetition of success in business has
A been done outside the United States
B produced consistent findings
C related to only a few contexts
33. What does the speaker say about consulting experts?
A Too few managers ever do it
B It can be useful in certain circumstances
C Experts are sometimes unwilling to give advice
34. An expert’s knowledge about a business system may be incomplete because
A some details are difficult for workers to explain
B workers choose not to mention certain details
C details are sometimes altered by workers
Questions 35-40
Complete the notes below. Write ONE WORD ONLY.
Setting up systems based on an existing process
Two mistakes:
Manager tries to:
• Improve on the original process
• Create an ideal (35) …………………. from the best parts of several processes
Cause of problems
• Information was inaccurate
• Comparison between the business settings was invalid
• Disadvantages were overlooked e.g. effect of changes on (36) ………………….
Solution
• Change (37) ………………….
• Impose rigorous (38) ………………….
• Copy original very closely:
o Physical features of the (39) ………………….
o The (40)…………………. of original employees
ANSWER
1. central
2. 600
3. 2 years
4. garage
5. garden
6. study
7. noisy
8. 595
9. B
10. E
11. classical music concerts
12. bookshop
13. planned
14. 1983
15. city council
16. 363
17. garden hall
18. three lives
19. 4.50
20. faces of china
21. C
22. C
23. A
24. B
25. C
26. A
27. C
28. A
29. B
30. C
31. B
32. B
33. B
34. A
35. combination
36. safety
37. attitudes
38. controls
39. factories
40. skills