You should spend about 20 minutes on this task.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel.
In your letter:
- say what the participants liked about the hotel
- explain why they were unhappy about the food
- suggest what the manager should do to improve the food in future
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Sample Answer 1:
Dear Sir or Madam,
I would like to thank you for your great support in hosting a corporate meeting for our organisation at your hotel last week. “Eurostars Toledo” hotel has enjoyed some great reputation over the years because of its great service, and this time it was no exception except for that the food quality, which, according to our participants, was not exactly what they expected.
I must mention that we liked pretty much everything about the hotel, including its hygiene and cleanliness, great customer service, large lounge area and high-speed internet service. We also liked the fact that the conference hall of your hotel, where we organized an all-day-long meeting without any trouble, was very spacious and comfortable with all kinds of modern facilities and amenities.
However, when it came to the food that we were served, I am afraid I cannot say the same, and some of our participants complained about it. Some of your items were not properly cooked. In fact, I felt like the food was cooked by some amateur chef. Besides, the “Croquetas de Jamon”, you served, tasted like it was heated in the microwave, and as a result, it tasted very stale. Anyway, without getting into any further details, I would like to ask you to tell your chefs to be a bit more careful about the food they serve to your valuable customers.
I am hoping that the food quality will improve in future. Wishing you a great day.
Yours faithfully,
Roger Rodriguez
Sample Answer 2:
Dear Sir or Madam,
I am writing in connection with the day-long meeting that we organised at your hotel – “The Richmond”, on 28th January 2022. I would like to take this opportunity to thank you for successfully hosting us, and also express our concern about the food quality, which we expect would be better in the future.
Two days ago, I took feedback from the participants who joined the meeting. Although they liked the hotel, including its facilities and the services of your affable staff, many of them complained about the food we were served. Indeed, some of the menu items that were served during the lunch were not properly cooked, and we did not enjoy the taste and aroma of the food. Soup and bread were served cold, and that was unexpected. The lack of western food items on the menu was surprising to some of the participants.
I believe you should take steps so that all the dishes are cooked properly and served in time. I also recommend that you add some western dishes to your menu.
I wish you a good day and hope that you will consider my suggestions.
Yours faithfully,
Brian Marsh