Sample Answer
What kinds of service are bad service?
Thankfully I haven’t experienced a lot of bad service in my lifetime, but I would say that bad service is anything that makes the customer uncomfortable or upset. For example, if a staff member is impolite or ticks you off, then they’re not doing their job right. Service should be friendly and helpful. Employees should assist you with your problem in the best way possible. This also includes being efficient and effective.
What would most people do when they have bad service?
I think most people would be impatient or even angry if they get bad service. People come to expect professionalism and cooperation from staff members, so if they get anything less they can easily lose their cool. And many of them would complain about the service issue to the managers or supervisors of the place. Plus, nowadays it’s so easy to write a bad review on the internet. And tons of people, especially young guys, would choose to share their feedback about the terrible service they had on social media.
Why do some people choose to remain silent when they receive bad service?
In my opinion, some people just don’t want to get staff members in trouble. I always feel bad reporting an employee for bad service. Even though it was their fault, I don’t like being responsible for what may happen to them. I would feel awful if someone got fired just because I spoke up. So I guess a lot of people think that way as well. But it’s also possible they just don’t think it’s worth the trouble. After all, making a complaint can cost a lot of time and might not solve the problem.
What can a company do to promote service?
I’m no expert, but I believe there are definitely some easy ways for companies to improve their service. The first one that comes to mind is doing employee training specifically for good service. This would involve teaching all staff members how to be polite, friendly, and helpful when helping out customers. Another way is having customer feedback available. If people can talk about their experiences at the company, then the company can use those reports to improve any problem areas.
What kinds of jobs require good service?
I think jobs that involve working face-to-face with customers require good service. Off the top of my head, a good example is a salesperson. Whether you’re selling clothes or cars, you have to interact with the customer and give them any help they might need. Since all your interactions are in person, you have to be friendly and polite. A lot of sales jobs include commissions, so that motivates you to step up your service to get good wages.
Vocab Highlights
ticks you off
assist you with your problem in the best way possible
commissions
step up