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Home IELTS Writing

The source of complaints about the Bank of America

9IELTS by 9IELTS
July 16, 2022
in IELTS Writing, Academic Writing Task 1, Mixed Charts
Reading Time: 3 mins read
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You should spend about 20 minutes on this task.

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant.

Write at least 150 words.

Complaints about the bank of America.1
Complaints about the bank of America.2

Sample Answer 1

The pie chart shows the percentages of complaints made by different entities about the Bank of America, while the bar graph depicts the average time required to resolve those objections. Overall, the highest objections came from the mass people, while the resolution time for those complaints varies from 4 to 6 months.

According to the pie chart, the highest percentage of complaints, more than 60%, about the Bank was reported by the public while the second largest of those complaints came from government agencies, just over 11%. Insurance companies recorded 8% objections, and the lowest ratio of those complaints originated from bank employees and out-of-state entities, 3 and 2 per cent, respectively. Interestingly only 3% of complaints were logged by the media, and the rest came from other sources.

The average resolve time, depicted in the bar graph, reveals that the Bank of America took roughly four to six months to fix those complaints. In 2001 they needed half a year to take action on those complaints, a month higher than in previous years. The bank took approximately 4 months in 2002 and 5 months in the next two years to provide solutions to the complaints made.

Sample Answer 2

The graphs provide data on the ratio of objections received by the Bank of America divided into 6 categories (Public, Insurance companies, Media, Government agencies, Out of State, and Bank employees) and the time spent processing those complaints from the beginning to the final act.

Overall, the highest number of complaints came from the mass people while the most prolonged time required to process the complaints was six months in 2001. Those complaints were promptly addressed in 2002.

It can be seen from the pie chart that more than 60% of complaints to Bank of America originated from ordinary people. 8% of these were reported by the insurance companies, while the media complaint ratio was meager, only 3%. Government agencies complained in one out of ten, while bank employers and out-of-state complaints comprised 5% of it. Complaints from other sources not included in the six categories made up one-tenth of the total complaints.  

Turning to a more detailed analysis in the bar graph, in 2001, 6 months was needed on average to process the complaints and act against them. In addition, all previous and proceeding years displayed an average waiting period of 4 to 5 months.

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