You should spend about 20 minutes on this task.
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank’s head office.
In your letter,
» explain why you are writing
» express concern about the missing card
» ask them what they intend to do
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Sample Answer 1:
Dear Sir or Madam,
I am writing to inform you that I have recently received a letter from your bank, and an envelop which was supposed to contain my new bank card. Unfortunately, no card was enclosed in the envelope when I opened it. I am hoping that you would issue me another card and hold the delivered one to stop any misuse.
I have been maintaining a savings bank account with your Deportaire branch since 2018 and my account number is SA25874210. Immediately after the occurrence, I telephoned the bank to explain the problem, but I could not get through to the right department, even though I waited in line for over half an hour, which was extremely annoying.
In the letter, you asked me to acknowledge the receipt of the card, but obviously, I cannot do this as I have not received it. I am now worried because the lost card might cause trouble. What if the card is misused? Will the bank be responsible for that?
You should cancel or hold this card so no one else can use it. Please also send me a new card by secure means.
I hope to hear from you soon.
Yours faithfully,
Beck Turner
Sample Answer 2:
Dear Sir or Madam,
I am writing to inform you that I was delivered an empty envelope which was supposed to carry my debit card issued by the Northshire branch of your City Bank. Since I have not received any card, I can not acknowledge its acquisition. I am hoping you would investigate how this happened and issue me a new card. Also, take measured to stop any misuse of the lost card.
I have been maintaining a checking account with your Lordshire branch since 2017 and my account number is CKL-54785120145. Recently, I requested a new silver debit card and when I opened the envelope yesterday, I noticed that the card was missing! Now I am concerned about the whereabouts of the card. If it goes to the wrong hand, it might be misused. To stop such an incident, please stop the issued card as soon as possible.
I would like you to investigate the reason for such an unexpected incident. Also, issue me a similar new card and this time allow me to fetch it from my branch instead of sending it via a courier.
Thank you in advance and I would like to hear from you soon.
Yours faithfully,
Alex Ryan